Return Policy

This return policy and process is for Alpha-e products purchased in india.

Please Read our Return Policy before initiating your return:


Make your return request within 15 days of the date of purchase on your invoice by emailing to your Account Representative.


Be sure that we have the correct contact information on file to receive your return notification and any other communications regarding your return request.


Refunds will be credited to the original purchasing credit card account number only. If you paid by check, a refund check will be mailed to the licensed company's address.


After 30 days, there are no refunds or credits for partial months of service, account downgrade refunds, or refunds for months unused with an open account. No exceptions will be made.


It can take up to 4 or 6 weeks to receive a refund. So, please be patient.